RETURNS & REFUNDS

Returns Policy

We will accept the return of items if:-

  1. A defect is found with the product upon its delivery that renders it unusable for its expressly intended purpose. Should the item be defective;
    1. a return request must be lodged in writing within 7 days of receipt of the item – you may also be required to provide photographic evidence of the defect prior to returning the item
    2. the item must be returned within 14 days of return request being lodged

 

  1. You received an item you did not order. Should you receive an unordered or incorrect item;
    1. a return request must be lodged in writing within 3 business days of receipt of the item
    2. the item must be returned within 7 business days of return request being lodged
  • a replacement product will be shipped to you

 

Return / Refund Process

  1. Please complete our return form by clicking here.
  2. You will receive a confirmation email of request received and your return will be reviewed.
  3. You will be notified within 2 business days, by email, regarding the outcome of your request.
  4. If your request is approved, the return shipping address and details will be specified in the email.
  5. Once the product has been returned to us;
    1. If your item is defective a refund will be processed and transferred back to the account from which payment was made. Refunds generally take no more than 5 business days. You may also wish to hold store credit instead of a refund. Store credit is valid for a period of 6 months from the date of issue.
    1. If you have received the wrong item a replacement product will be shipped to you within 2 business days after receipt of returned item. Please be advised that no refund will be offered for incorrect items.

 

Important:

Please note that return shipping needs to be paid by the customer at the time of return.

Reimbursement for return shipping, including amount, must be specified on the return request form or TASK-9 will not be responsible for covering this cost.

A copy of the receipt for return shipping may also be requested prior to refund being processed.